I recently saw you twitter rant regarding some steam reviews which are actually more like support requests but without possibility to do support thing. Also in a previous mailbag I did asked you about issues tracker in jira, and you said Hinterland prefers players to use the support portal (and I did ).
So my question is: why so many game developers prefer to provide blackhole-like support forms over public issue trackers (like ones e.g. Red Hat and Mozilla have)?
Let me clarify and also share my experience and opinion: every time when I reported bugs trough support portal I did received an confirmation email (obviously written by not a robot but by a real person, which was very nice these days). But afterwards it is a blackhole. I can not even check if I already have uploaded a particular screenshot of mine. I can not write "me too" under someone else's report (often this action can make me feel better about my difficulties with a game or software). I believe when an unhappy player leaves negative one-line steam "review" they want their words to do three things: 1) to attract developer attention 2) to be read by other players 3) to stay. Your old jira lacks 1 (at leas it seems so from outside) and partially 2, your support portal lacks 2 and 3, your (or Steam's) hypothetic public issue tracker can do all 123 but does not exist (why?), Steam Review also does all 123 but it is not its purpose.