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Everything posted by Admin
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Hi, @Enigmaecho! Are you referring to the issue with the Curator's Rifle not spawning in some circumstances, or is there something else you're inquiring about? We're working toward a resolution for spawn issues with the Curator's Rifle, but we want to make sure we're addressing your questions and concerns, and not missing anything. Also, is there any additional information you can provide about the gold nuggets? Thanks in advance!
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Thank you for filing a report. We'll reach out via DM to request the email you used so we can follow up with Support directly.
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Thank you for reaching out about this issue. Have you filed a ticket via the Support Portal? We suggest doing so, and attaching a save file so we can investigate more closely: http://hinterlandgames.com/support Locating your saved games folder: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020342871-Locating-your-Saved-Games-Folder As a first step, we also suggest verifying your game files, and uninstalling/reinstalling the game to see if that helps: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020344831-Troubleshooting-Crashing-or-Graphics-Issues? We appreciate any additional information you can provide, and look forward to helping you further.
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Thank you for your kind words and feedback! We are excited to continue our journey with THE LONG DARK, including the remaining updates for the Expansion Pass and the release of Episode Five. The future is bright!
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TFTFT3 Bugs and Feedback Thread (Merged)
Admin replied to ajb1978's topic in Tales from the Far Territory Discussion
Thank you for sending a report, we appreciate the opportunity to investigate this for you! -
TFTFT3 Bugs and Feedback Thread (Merged)
Admin replied to ajb1978's topic in Tales from the Far Territory Discussion
Hi @Leeanda -- have you filed a ticket on this? If so, please send us a dm with your email and we'll follow up with our Support Team! -
Thank you for your feedback, we appreciate it!
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Completed Signal Void - A review of this Tale
Admin replied to Sherri's topic in Tales from the Far Territory Discussion
Thank you for sharing your thoughts and feedback! -
Thank you for posting!
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This is likely related to a Known Issue we are investigating: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC Thank you for posting -- we will share more information as soon as it is available!
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Thank you for posting! This is a Known Issue we are working to resolve: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC We will share more information as soon as it is available.
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Hi @hozz1235 -- have you already filed a ticket on this issue? We're happy to follow up on your behalf. Thank you for posting!
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Affliction treatment section oversight, update required
Admin replied to BugReportEnthusiast's topic in Survival Mode
Thank you for posting. We'll follow up on this, and we appreciate the information! -
Thank you for reaching out. We are actively working toward a resolution and we will share more information as soon as it is available. Thank you!
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Is it possible that items did not spawn
Admin replied to JustMick474's topic in Technical Discussions
Just to follow up on this, we are currently investigating this issue and we have added it to our Known Issues list on the Support Portal: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC -
Just an update on Curator’s Rifle not spawning.
Admin replied to dahemac's topic in Technical Discussions
Thank you for reaching out on the forums about this issue. For visibility, we continue to investigate these reports and we have added this to our list of Known Issues: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC We appreciate your patience as we work toward a resolution! -
We are investigating this issue, and we certainly want to help as many players as possible and be as transparent as possible. To clarify, we are currently requesting that players send in their saves and let us know the email they have used to reach out to our Support Team. To protect people's privacy, we suggest sending emails to us via direct message. We hope that helps, and we will certainly share more information about this issue, and a potential fix, when it is available.
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TFTFT3 Bugs and Feedback Thread (Merged)
Admin replied to ajb1978's topic in Tales from the Far Territory Discussion
Hi @Enigmaecho! We fixed this in the Hotfix yesterday. Please don't hesitate to let us know if you encounter other issues. -
Release the cougar silently in one of the insignificant hotfixes.
Admin replied to yollarbenibekler's topic in Wish List
As must as we love the crafty suggestion... no. We will be sure to give advance warning before we introduce the Cougar into the game.