Support

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  1. Thanks for your posts! Right now there isn't much in the way of tools for sharing or exporting Journal Notes, although it's something we've talked about. Thanks for letting us know it's something you'd be interested in!
  2. Hi @boy_scout_kevin , can you tell us what platform you play on? (Steam, Xbox One, PS4, etc) For each Day survived, you should have a Daily Log, which you can add a Notes Entry to if you wish by selecting the Day and then clicking over to the Notes tab. Each Note entry does have size limit -- something in the area of 10k characters -- but if you've survived for 20 days you should have 20 different entries you can add notes to, which can add up to a fair bit of space.
  3. There's a few different things going on, but this bug is partly related to systems that adjust position of items when an object they are sitting on is broken down (so they are not left floating in the air).
  4. Thanks for your post! We're looking at some further optimizations for the Milton/Mountain town region that we're hoping will help with this issue. We don't have a release date for another update at this time, but it's something we're working on and hope to have out soon.
  5. We don't have a an estimate for when the next update will be available, but it's coming!
  6. Thanks for your post. Both those icons are in the Achievement list, so they are indeed required to unlock it. Some icons are a bit finnicky to map -- we've done some work to help address this, but I'm not sure if we looked at those two specifically. Usually the Survivor just needs to be close and have a clear line of sight to the building or structure. If you continue having trouble, please send in a Support Request with your save file attached -- we'll take a closer look in case there is a problem with the file.
  7. Thanks for your posts! We're looking into issues with containers shifting after objects in the area have been broken down, but are pretty confident we'll be able to restore them back to their correct locations with all their inventory intact. In the case of drawers, you should still be able to access their inventories as long as they are visible by clicking on their faces. To be safe, it might be a good idea to remove stored items from these containers and place them on the floor until this issue is resolved.
  8. Thanks for your post. This is an issue we are looking into.
  9. If you don't see the folder, it might be hidden. Can you tell us if you followed the steps to Show all Hidden folders?
  10. Hi timimt, no need to apologize! Everyone has different levels of technical knowledge and that is fine. So we can better investigate this issue, could you share your Session Log file with us? You should be able to add it as an attachment to your next post. How to Find your Log in Windows: In Windows, open File Explorer At the top of the window, switch to the View tab Go to the Show/Hide section and check the Hidden Items box On the left side, scroll down to This PC and click on the C drive Navigate to the following folder: C:\Users\USERNAME\AppData\LocalLow\Hinterland\TheLongDark (Your Windows username will be the name of the USERNAME folder) Inside TheLongDark folder you will find a file named output_log.txt . This is your session log.
  11. Thanks for sharing those troubleshooting steps, @s7mar7in! @timimt, if you have tried those steps but are still seeing frequent crashing please share your Session Log file with us before starting up the game again. This file should give us an idea of what kind of errors the game is encountering and help us find a solution. Information on how to locate your Session Log is posted here.
  12. Thanks for your posts -- we don't want to people to feel discouraged when they look over locked badges! This discussion has been moved over the the Wish List area for tracking.
  13. Thanks for trying that BEEBSTEEN, at least we've ruled out a number of possible issues. Our best guess right now something is halting the process of connecting your local game to your Windows account, but we're about at the end of our rope here with what we can figure out remotely - -we're going to have to try and replicate the issue on our side to investigate further. So far we haven't been successful, but we'll keep working on it. This is a bit of a long shot, but if you haven't yet done so try running through these steps for repairing Windows Store apps.
  14. Thanks for your reply, BEEBSTEEN. We're not seeing anything in your log as to why the game does not advance past the disclaimer, but from your video it looks like a GeForce Experience banner is appearing just as the Xbox Live dialogue appears and disappears. Could you try disabling the GeForce Experience and any other overlay tools you might be using and see if you can get past that disclaimer screen?
  15. Thanks for following up, @BEEBSTEEN. We're still scratching our heads over this issue. We have a few more questions: Did you see any changes since switching to your new computer? Could you take a screenshot of what you are seeing when the game stops progressing? Now that you are on a new system, could you share your debug log with us again?