Bill Tarling

First Steps for Crashing or Graphics Issues

7 posts in this topic

If you are experiencing frequent crashing or glitching graphics, try the steps below. This will help to rule out some common issues that can interfere with the game.
 

VERIFY YOUR GAME FILES

If you play on Steam, the easiest way to check that all your game files have installed correctly is to Verify them through the Steam Client:

  1. In Steam, go to your Library
  2. Right-click on the game title
  3. Select Properties
  4. Switch to the Local Files tab
  5. Click Verify Integrity of Game Files...

If you have the game on another platform, such as the Windows Store, Xbox One, or PS4, try uninstalling the game, rebooting your system, then reinstalling.

 


CHECK FOR UPDATES

Check that both your Graphics Card (GPU) drivers and your Operating System (Windows, OSX, etc) are fully up to date! 

Outdated drivers can make a big difference to function and performance.
 


SET ALTERNATIVE LAUNCH PARAMETERS

The game defaults to later versions of DirectX, however not all systems are compatible with these newer display APIs

If needed, you can instruct Steam to run the game using OpenGL instead:

  1. In Steam, go to your Library
  2. Right-click on the game title
  3. Select Properties
  4. Click Set Launch Options...
  5. Paste the following line into the provided text box
    -force-glcore
  6. Click OK, then Close.

You can also launch the game in alternative modes using the .bat files which are installed to the same folder as the game's executable (exe) file.

 



DOWNLOAD THIS C++ REDIST PACKAGE (Windows only)

If you are using Windows, check to see if you are missing this package:

https://support.microsoft.com/en-us/help/3179560/update-for-visual-c-2013-and-visual-c-redistributable-package

This package is normally installed with the game, however in the case of an error, you may need to download it manually from Microsoft. If you have it installed already, consider removing and reinstalling it.

We recommend downloading both the x86 bit and x64 bit versions of this package.

 



DISABLE GPU SCALING

Many graphics cards have scaling systems that help older games display on newer monitors and operating systems. However GPU scaling settings can sometimes interfere with newer games' ability to display correctly.

GPU scaling can be disabled from your GPU Control Panel. 

For example, if you have an NVIDIA graphics card you would open your NVIDIA Control Panel, find the Adjust Desktop Size and Position page, and change "Aspect ratio" to "No scaling."

 


 

CONTACT SUPPORT

If you have followed the troubleshooting steps above but continue to have difficulties, or have questions about how to do these steps, you can contact us directly for help.

If possible, please let us know what steps you have already tried and attach your Session Log file.

 

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Thanks for posting these steps Bill. Should help people on their way more quickly when they run into big issues.

This should be stickied if it isn't already.

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Will packages for visual studio 2015 work, or do they specifically need to be the 2013 version? The 2013 version doesn't list Windows 10 in the system requirements, but 2015 does. I don't know if I'm barking up the wrong tree here, or overthinking this, but I've some pretty persistent and gnarly graphical glitches and crashes to try and sort out. 

 

Thanks,

Dug

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on win 10 you have issues? I have played 600+ hours on a surface book (which is win 10) and other than the occasional fps skips and known drawing issues the game runs fabulous.

 

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The forcing DirectX9 suggestion solved my longstanding graphics issue with footprint/snowshelter shaders not rendering properly. Many thanks!

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Updated with instructions for finding your Debug Log on a PC if you have the game on Xbox PlayAnywhere:

Location in Xbox Play Anywhere

  1. In Windows, open File Explorer
  2. At the top of the window, switch to the View tab
  3. Go to the Show/Hide section and check the Hidden Items box
  4. On the left side, Scroll down to This PC and click on the C drive
  5. Navigate to the following folder: 
    C:\Users\YOURUSERNAME\AppData\Local\Packages\27620HinterlandStudio.30233944AADE4_y1bt56c4151zw\TempState
    (Note that your Windows username will be the name of the USERNAME folder)
  6. Inside the TempState folder you will find a file named UnityPlayer.log . This is your game debug log.

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