Steam crash

[timimt]

Hello! Can anyone please tell me how to fix my game. It will load till he screen that says press any key to start and than crash and close. What should I do about it?

[s7mar7in]

6 hours ago, timimt said:

Can anyone please tell me how to fix my game.

Welcome to the forum @timimt.
It is difficult to help without more information.

• Was TLD game previously working properly on your PC?
• Does your PC meet the minimum game requirements?
• Are the video drivers updated?
• Is your version of 'DirectX' updated?
• Which OS are you using?

We would all be happy to help. Please provide us a bit more detail.

• MINIMUM:
  • OS: Windows XP
  • Processor: Dual-Core Intel i5 CPU @ 2GHz+
  • Memory: 4 GB RAM
  • Graphics: Intel 4xxx Series w/ 512MB VRAM or better
  • Storage: 7 GB available space
  • Sound Card: Any on-board chip will work.

The 'Steam Version' of 'The Long Dark' is very stable, please do not worry my friend.

Edited December 13, 2018 by s7mar7in

[timimt]

Hello and thank you for the feedback. The game loaded properly and yes the PC meets the requirements. I am using Windows7, but I don t know if my DirectX and videodrivers are updated. Can you please tell me how to update them. Thanks!

[s7mar7in]

51 minutes ago, timimt said:

Can you please tell me how to update them. Thanks!

Sure, it is all right here:
https://steamcommunity.com/app/305620/discussions/4/1470841715970137529/

Please also see:
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

• DirectX 11.0 is included in Windows 7 and Server 2008 R2. There is no stand-alone update package for this version. You can update DirectX by installing the service pack and update listed below.
• DirectX 11.1 is available for Windows 7 SP1 and Windows Server 2008 RS SP1, with Platform Update for Windows 7 and Windows Server 2008 (KB2670838).

Note To upgrade DirectX further, you will need to upgrade your operating system.

Let us know if you need any additional guidance.

Edited December 13, 2018 by s7mar7in

[Support]

Thanks for sharing those troubleshooting steps, @s7mar7in!

@timimt, if you have tried those steps but are still seeing frequent crashing please share your Session Log file with us before starting up the game again. This file should give us an idea of what kind of errors the game is encountering and help us find a solution.  Information on how to locate your Session Log is posted here. 

[timimt]

Thank you! I will try to find the problem and notice you as soon as posible about it.

[SneakySquid]

@timimt I have the same problem and I am on Linux simply re launching the game should make it work

[DarKube]

LINUX

[DarKube]

LOL

[DarKube]

thanks !

[timimt]

19 minutes ago, SneakySquid said:

@timimt I have the same problem and I am on Linux simply re launching the game should make it work

I tried that solution too, but whit no success. I also tried uninstalling and reinstalling the game,but it had no effect.

[SneakySquid]

ok

 

[DarKube]

you can download the game on GOG, for me that's works !

[s7mar7in]

8 minutes ago, timimt said:

I also tried uninstalling and reinstalling the game,but it had no effect.

It's time to grab a copy of this file for the Hinterland Team.

Log Location in Windows

• In Windows, open File Explorer
• At the top of the window, switch to the View tab
• Go to the Show/Hide section and check the Hidden Items box
• On the left side, scroll down to This PC and click on the C drive
• Navigate to the following folder:
• C:\Users\USERNAME\AppData\LocalLow\Hinterland\TheLongDark
• (Your Windows username will be the name of the USERNAME folder)

Inside TheLongDark folder you will find a file named output_log.txt . This is your session log.

Edited December 13, 2018 by s7mar7in

[SneakySquid]

If he's already brought the game on steam he's not going to buy it again on GOG + TLD's been pulled from GOG

Edited December 13, 2018 by SneakySquid

[DarKube]

TLD isn't anymore on GOG ?

[SneakySquid]

Yes just checked

 

[DarKube]

Me too : you're right! It'spitty !

[SneakySquid]

spitty?

[DarKube]

pity, sorry

Edited December 13, 2018 by DarKube

[timimt]

Alright I will try this option. Wish me luck!

[DarKube]

Good luck !

[timimt]

Guys I am very sorry to inform you, but it seems that  I am as incompetent as a plank. I just don t know how to fix the problem. I followed every step that you guys gaved me, but at last it seems that I have not solved the problem. I have a last idea. Would any of you kind people want to work through my Teamwiever mabey than you will understand my problem better. But if not...well I guess I'll just watch gameplays. Thanks again for your ideas and sorry if I frustrated any of you whit my dumb problem.

[Support]

Hi timimt, no need to apologize! Everyone has different levels of technical knowledge and that is fine.

So we can better investigate this issue, could you share your Session Log file with us? You should be able to add it as an attachment to your next post.

How to Find your Log in Windows:

1. In Windows, open File Explorer
2. At the top of the window, switch to the View tab
3. Go to the Show/Hide section and check the Hidden Items box
4. On the left side, scroll down to This PC and click on the C drive
5. Navigate to the following folder: 
   C:\Users\USERNAME\AppData\LocalLow\Hinterland\TheLongDark
   (Your Windows username will be the name of the USERNAME folder)
6. Inside TheLongDark folder you will find a file named output_log.txt . This is your session log.

[timimt]

my PC can t find the folder and I just don t know what it s problem is?