Senauer

Game crashing on PS4

13 posts in this topic

Hi there! I have been experiencing some crashes lately with the game while playing Survival Mode on PS4. The game is fully updated to the latest version available for download from the PS Store.

It did occur to me in the past (with older versions of the game) that, occasionally, the game would crash when entering a loading screen, then it would send me to the PS menu screen where I would get the option to report the problem. But in the last 24 hours it happened more than half a dozen times, some of these being while entering loading screens, but another handful when quick passing time between melting snow in a can and boiling the untreated water. It is funny that all crashes happened in Pleasant Valley, and as soon as I moved region I have not experienced any (fingers crossed). In fact, I do remember that most of the crashes in the past (if not all) may have occurred in PV.

If the crash happens in a loading screen then it can be tricky because you may have to redo many things that you did before. If it happens while boiling water then it's more bearable as the game autosaves after the melting process and before the boiling.

I have reported all crashes via the PS menu and attached the corresponding screenshots (you are given this option automatically), but unfortunately I do not have further information. If it happens again I can let you know the error description, should that help.

Many thanks in advance for your support and my apologies for the wall of text.

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Posted (edited)

When you melt snow and pass time, there's a save at the end (it's a bug; it's not supposed to do this). When you enter a loading screen area, there's a save.  I suspect the problem is in the save subsystem in some way. I'm wondering if maybe you need to run a file system check on the hard drive...

Edited by stratvox
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Posted (edited)

@stratvox, many thanks for your advice. I shall look into how to perform a PS4 hard drive check, just in case it is something related to the save subsystem.

Browsing the forums I found a topic here suggesting that this could also be specifically related to the actions for melting/boiling water. Furthermore, in the thread here I found some suggested actions to "clean" the game file on the PS4, which I will also follow.

I'll post the results (if any), although it is nice to see that this is something in the radar of HL tech support :)

Edited by Senauer
Hyperlinks to the topics were swapped

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Hi @Senauer thanks for your post and your reports about this issue. We're glad the stability of the game seems to have improved since you moved on from this area. We've had some reports in the past of crashing during longer play sessions and when loading saves made while melting snow, although stability should have been improved in the most recent updates. 

Please do take a look at the steps posted in the other thread incase there is a problem with your locally stored game files. We are continuing to investigate how we can improve the game on PS4.

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Hi @Support, and first of all thanks in advance for following this up.

Fact is, I made a back-up of the saves and profile in PS Plus and reinstalled the game and everything from scratch, but unfortunately far from getting the crashes solved they got worse. As soon as I started playing and left Mystery Lake, I experienced three more crashes:

1. First one in Milton, once more after melting snow and before boiling the water.

2. Second one also in Milton, although this time after exiting an indoor location - which had never happened to me thus far.

3. And third one in Forlorn, which resulted in the complete loss of my save game file from my PS system.

Thankfully I had backed-up the saves, but even with that I lost progress worth of 4 (real time) days. Below you can see the blue screen of death that I got in all errors, just in case it helps:IMG_3536.thumb.JPG.cf2ca88f5d0d1ef63ae4ee6f8615a2d4.JPG

At first I thought that perhaps the save file was corrupted, so I started a custom fresh game... and it crashed again a few hours later, this time after sleeping in a cave also in Milton.

So, all this makes me wonder if there really is a problem with my PS hard drive, if the game has serious stability issues in PS4, or even if it is just plain bad luck (perhaps a mix of all three?). I've seen other threads reporting erased saved games in the PS4, so I see I am not alone on this.

Anyway, lesson learnt: I always back-up now in PS Plus after a gaming session. If I die because of the game mechanics it's totally fair. In the end TLD is about that. If I lose my 215-day Stalker run to a crash, then it's definitely no fun.

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Thanks for sharing more details about this issue! We're tracking crashes and investigating some possible memory leaks that might be related to crashing. 

Something else you may find helpful is quitting and relaunching the game if your session has been longer than an hour or so. If the issue is related to memory use, this should help prevent crashing.

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Hey @Senaner,

I just wanted to say thanks for reporting this in great detail. I'm also experiencing the same issues, too! From doing some poking around it would seem these issues are pretty widespread on console's. I tend to experience the most crashes in Milton Town, Pleasant Valley, and Coastal Highway. It seems to only happen when entering/exiting buildings for me, though.

There's nothing we can do about it either, this is clearly something the developers themselves need to fix. Deleting the game and reinstalling it won't do anything, and trust me I've tried it enough times to know. I have tried everything! All we can do is cross our fingers and toes hoping that Hinterland Studios releases a patch one day that fixes it. **shrugs**

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Hi @Mr.Anonymous, you're welcome! I'm glad this info can be of help to other console players. Also, this said by @Support:

On 8/7/2018 at 7:13 PM, Support said:

Something else you may find helpful is quitting and relaunching the game if your session has been longer than an hour or so. If the issue is related to memory use, this should help prevent crashing.

I found out that this is so far preventing my game from crashing again, so thanks. It's an interim solution, and I really hope that the stability issues are being taken care of and addressed in future patches, but for the time being it works for me -even though my game still usually crashes when the session last a bit longer, which is still annoying.

This, plus backing up my savegame and profile after each session to avoid the total loss of data. 

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@Senauer,

Yeah I've actually been quitting and relaunching the game for a while now, especially when I'm in the region's I mentioned above where the crashing seems to happen the most for me. It is a good temporary solution, but it doesn't work all the time. And yes, backing up your saved data onto a USB stick is definitely a must! I tend to do that with most indie games that are running on the Unity engine because they all seem to share the same problems, unfortunately. 

Hopefully there will be a fix for all the crashing soon, because it is getting ridiculous now. I spent £30 on this game when it first came out and never once regretted it despite some of the rather obnoxious issues it has! It was way worse on launch too, but thankfully the developers fixed a lot of it and got it working somewhat better over time, which gives me hope that they'll fix it completely. It's just a matter of when will they fix it at this point, and I feel it should be their main priority right now as it's becoming quite a hindrance. Not to mention the fact that they're releasing a retail version! Seems like a bold move if you ask me, given the current state of the game on console's. 

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8 hours ago, godhelpme89 said:

I have been getting this same problem. Seems to have gotten better but I still get it at least once every time.

Same here. 

It'll keep happening until it gets fixed. That's just the reality of it, unfortunately. I just looked at the "error history" on my PS4 to count how many times The Long Dark has crashed exactly, and I counted 23 times in total. That's pretty abysmal to be frankly honest! I don't think I've ever played a game that has crashed this much. 

I can deal with the jittery frame rates that only occur when you're in certain regions like the town of Milton, or some of your items disappearing when being attacked by a bear, but when it comes to crashing with such a frequency like this that's just a big no no for me.

 

Side Note: 

I absolutely love this game. It is by far one of the most immersive games I have ever had the pleasure of experiencing, and will undoubtedly be one of those games I'll keep coming back to from time-to-time years down the road. But, that said, the constant crashing is starting to take it's toil now because it's preventing me from actually playing the game how I want to.

For example, I have so many supplies back at Pleasant Valley inside the farmstead such as tons of cloth, sewing kits, riffle ammo, and even a bunch of tinned food in the fridge. Not to even mention a massive pile of bear meat neatly sitting outside on the porch! But the crashing that happens within that region is preventing me from going back there because it's dreadful. There's nothing worse than being kicked out of your own game in my opinion, especially when it's a game such as this where it relies on ones ability to immerse themselves into every second of it. :(

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