t Khrist Posted October 12, 2016 Share Posted October 12, 2016 Hi, First time poster here, and I have an issue with lag. Played TLD for awhile sometime back, didn't have any problems. Then I put it down for a few months, and now every minute or so, the game will drop from a buttery smooth 60 fps, to 1 fps for 3+ seconds. I stuck with it for 3 days, but now it's ended up costing me in some close encounters with wildlife. So I'm hoping someone can help me figure out a way to make it stop . I'll post a link to a video that shows exactly what I'm talking about. EDIT: Added a screenshot of my rigs hardware including the applications I typically have running along with TLD. I play on a high end PC that I know can run this game on max settings, which I do, but for the record I have tried all settings, top to bottom in-game with several minutes of trying each one; no resolution. Also, the issue persists no matter where I am or what's going on in-game. Launching windowed/fullscreen, DX9/11 did nothing as well. I'm nearly convinced it has nothing to do with TLD, and that it's either another application running on my system that's doing it, or one of my nvidia control panel settings. I just have no idea how to figure out which. That's about all I can think to say, I'll forward this message to the support e-mail as well. Thank you all! Lag occurs ~0:08 and 1:08: output_log.txt Link to comment Share on other sites More sharing options...
shw Posted October 13, 2016 Share Posted October 13, 2016 may be some programs in background gives such effect? Link to comment Share on other sites More sharing options...
ilPutzki Posted January 10, 2017 Share Posted January 10, 2017 I got the same issue. Does somebody know a fix? :-/ It happens already when the Hinterlands Gamelogo shows up and in the Startmenü. verified the gamefiles with Steam reinstalled the game twice (the second time on my SSD) Updated the drivers started with dx9 restarted steam rebooted my PC deleted my old gamefiles My PC: i5-4460 Geforce 960 8 GB RAM Win10 and so on .. Link to comment Share on other sites More sharing options...
t Khrist Posted January 11, 2017 Author Share Posted January 11, 2017 Yea, not too impressed with the devs on this one, no one official reply to this, or email reply to my actual support ticket. Was really looking forward to the campaign, and just continuing to play in general. Unfortunately this bug is too frustrating to play. Any acknowledgment from support whatsoever would be appreciated. -Salty Link to comment Share on other sites More sharing options...
Patrick Carlson Posted January 11, 2017 Share Posted January 11, 2017 1 hour ago, t Khrist said: Yea, not too impressed with the devs on this one, no one official reply to this, or email reply to my actual support ticket. Was really looking forward to the campaign, and just continuing to play in general. Unfortunately this bug is too frustrating to play. Any acknowledgment from support whatsoever would be appreciated. -Salty Hey @t Khrist sorry to hear you are still seeing this issue and thanks for following up. I'll check again with tech support to see if there is anything else we can suggest. Did you ever find out if there are any background applications running that might be affecting your performance? (I see the screenshot but did you experiment with any of them?) Link to comment Share on other sites More sharing options...
ilPutzki Posted January 12, 2017 Share Posted January 12, 2017 I tried to stop as many background applications as possible but it's still lagging. :-/ Moreover all other games are running without any problems. Link to comment Share on other sites More sharing options...
Support Posted January 12, 2017 Share Posted January 12, 2017 Could you give us an idea of your CPU and Hard Drive usage is when this happens? It looks to me as if you're CPU or HDD is pausing to wait for due to load. Also does this only happen when you're recording? In regards to your email, could you check your spam filter? I'm fairly certain I replied to you (I was out of office that week, so it would have been delayed) but I'd like to get an idea why you didn't receive my reply so we can look into avoiding that in the future. Link to comment Share on other sites More sharing options...
ilPutzki Posted January 12, 2017 Share Posted January 12, 2017 My SSD usage is like 5% and the overall CPU load is like 20-40% with no peaks. I never recorded while playing. So I don t think, that thats the problem for me or t Khrist. Link to comment Share on other sites More sharing options...
Gonzalo Posted January 12, 2017 Share Posted January 12, 2017 Does this only happen in TLD or do you notice some FPS drops in other games as well? Link to comment Share on other sites More sharing options...
t Khrist Posted January 12, 2017 Author Share Posted January 12, 2017 I have tried with nothing running but the game. It happens when not recording of course. And I will have to get back to you about CPU/memory usage, though I'm sure it's nominal. I could attempt to see if it spikes when the lag occurs; windowed mode or something. Link to comment Share on other sites More sharing options...
t Khrist Posted January 12, 2017 Author Share Posted January 12, 2017 Furthermore I have nothing in my inbox/spam folders. I still have the email in my gmail sent messages, but with no reply attached. And it only happens in TLD. No other games. Link to comment Share on other sites More sharing options...
ilPutzki Posted January 13, 2017 Share Posted January 13, 2017 For me its is just tld. All other Games are running smooth. Link to comment Share on other sites More sharing options...
t Khrist Posted January 14, 2017 Author Share Posted January 14, 2017 Yay, so much for looking into the email reply issue. And yay, so much assistance on here, I really feel like I'm being lead towards a resolution to the problem I inquired about 3 months ago. Much help wow! Link to comment Share on other sites More sharing options...
ilPutzki Posted January 14, 2017 Share Posted January 14, 2017 ok, that`s noch satisfying but let`s try to focus on a solution. Any further idears? Link to comment Share on other sites More sharing options...
t Khrist Posted January 14, 2017 Author Share Posted January 14, 2017 No, that's why I came here. To get some SUPPORT. They started trying to help us with the problem, then just fell off the earth. Link to comment Share on other sites More sharing options...
Patrick Carlson Posted January 14, 2017 Share Posted January 14, 2017 6 minutes ago, t Khrist said: No, that's why I came here. To get some SUPPORT. They started trying to help us with the problem, then just fell off the earth. We will get you support. Have you looked into the CPU/memory usage as suggested by our tech team? Link to comment Share on other sites More sharing options...
t Khrist Posted January 14, 2017 Author Share Posted January 14, 2017 I am currently unable to recreate the bug to check the CPU/memory usage. I will let you know the next time it happens. And whether or not I've checked, your turn around time/follow up for responses is pathetic. There hasn't been that much activity in this sub-forum. "We will get you support" is a little asinine isn't it? How about "we're experiencing a high volume of activity", "We're looking into the issue, and will get back with you as soon as we can with a suggestion", "I see that our last idea didn't work out for you (the other person), I apologize for the delay in our responses, but we're working on coming up with a solution." Use a little tact buddy, I'm a customer and I don't have to. Link to comment Share on other sites More sharing options...
clamjam Posted January 14, 2017 Share Posted January 14, 2017 I think you'll have a hard time finding help when you don't show any respect. Being a customer doesn't put a crown on your head, and you didn't seem to be very persistent until you ran out of patience. This is a poor strategy for rousing cooperation. Link to comment Share on other sites More sharing options...
Patrick Carlson Posted January 14, 2017 Share Posted January 14, 2017 1 hour ago, t Khrist said: I am currently unable to recreate the bug to check the CPU/memory usage. I will let you know the next time it happens. And whether or not I've checked, your turn around time/follow up for responses is pathetic. There hasn't been that much activity in this sub-forum. "We will get you support" is a little asinine isn't it? How about "we're experiencing a high volume of activity", "We're looking into the issue, and will get back with you as soon as we can with a suggestion", "I see that our last idea didn't work out for you (the other person), I apologize for the delay in our responses, but we're working on coming up with a solution." Use a little tact buddy, I'm a customer and I don't have to. I was being sincere in what I said. We will help. The previous delay with regard to your email aside, it is the weekend, and our support resources aren't the same as during a normal business day. (this is particularly true since we are a very small team) With that in mind we appreciate your patience. The questions posed by Support are still valid, and that information will help us work to assist you. Link to comment Share on other sites More sharing options...
ilPutzki Posted January 15, 2017 Share Posted January 15, 2017 Plus, this want help us with the problem. So don`t let us talk about who did what or not. Let`s stick to the problem. Link to comment Share on other sites More sharing options...
ilPutzki Posted January 15, 2017 Share Posted January 15, 2017 Up to now for me and my system it`s not: CPU or HDD/SSD load/peaks recording old drivers slow PC dx11/dx9 other games are running without problems (The Witcher 3, Dishonored 2, CS:GO, ... ) The game was reinstalled completely and is up to date. I played TLD for like 60 hours without problems. I can`t remember the version but, if the version of the game is relevant, there were no "challenges" or improvised tools/ weapons and it was not possible to craft arrow heads. Now, some month later, there is this issue and the game is unplayable. :-( Anything else that can help you to identify or (in the best case) fix the problem? Link to comment Share on other sites More sharing options...
t Khrist Posted January 15, 2017 Author Share Posted January 15, 2017 4 hours ago, clamjam said: I think you'll have a hard time finding help when you don't show any respect. Being a customer doesn't put a crown on your head, and you didn't seem to be very persistent until you ran out of patience. This is a poor strategy for rousing cooperation. I feel as though I was respectful enough at first, and that my attitude is in response to their customer service. The customer may not always be right, but if the business is the one that is mistaken, then a customer has a right to be upset. This all likely would have gone a lot smoother via email chain, I should only expect so much trying to resolve an oddball issue in a thread. That being said, I would like to know more about the CPU HDD pause theory. Is this something that can only result from a background process interrupting? I too had tried reinstalling, so I wouldn't think it likely to be a corrupt or mismatched file. As I said, the problem seems to have gone away, but for those who are still experiencing the issue, and for me if it ever comes up again, I would like to see this resolved. Link to comment Share on other sites More sharing options...
t Khrist Posted January 16, 2017 Author Share Posted January 16, 2017 Annnnnnnnnnnnnnnnnnd nothing. Seeing as how I can't figure out how to add a 'Quote' to an edit on here, I'll say it like this I suppose. What about the person that did actually respond with their CPU/HDD usage? Maybe they got an email.. Lucky.. Link to comment Share on other sites More sharing options...
ilPutzki Posted January 25, 2017 Share Posted January 25, 2017 That`s it? No more info needed and no more idears? Quote Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747) Language: German (Regional Setting: German) System Manufacturer: MSI System Model: MS-7850 BIOS: BIOS Date: 07/17/14 14:15:17 Ver: V2.8B0 Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8118MB RAM Page File: 4463MB used, 7749MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.14393.0000 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 960 Manufacturer: NVIDIA Chip type: GeForce GTX 960 DAC type: Integrated RAMDAC Device Type: Full Device Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32021462&REV_A1 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 6075 MB Dedicated Memory: 2016 MB Shared Memory: 4058 MB Current Mode: 1920 x 1200 (32 bit) (59Hz) Monitor Name: SyncMaster 2693HM/2693HX(Digital) Monitor Model: SyncMaster Monitor Id: SAM036C Native Mode: 1920 x 1200(p) (59.950Hz) Output Type: DVI Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3f929cc119e3b994\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3f929cc119e3b994\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3f929cc119e3b994\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3f929cc119e3b994\nvwgf2umx.dll Driver File Version: 21.21.0013.7633 (English) Driver Version: 21.21.13.7633 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.1 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 11.12.2016 01:00:00, 17586992 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-5741-11CF-036A-0F121BC2D835} Vendor ID: 0x10DE Device ID: 0x1401 SubSys ID: 0x32021462 Revision ID: 0x00A1 Driver Strong Name: oem14.inf:0f066de3d2368449:Section084:21.21.13.7633:pci\ven_10de&dev_1401 Rank Of Driver: 00D12001 Video Accel: DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported Link to comment Share on other sites More sharing options...
Support Posted January 27, 2017 Share Posted January 27, 2017 One possibility that I have tracked this down to is that this may be related to sound drivers. Depending on what hardware you have, this may be related. If you have a realtek sound card, please head over to the realtek website and grab their latest drivers and see if it helps with the issue. Link to comment Share on other sites More sharing options...
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